Krdc is a fine application that supports both RDP and VNC too. RDP is native to wyndoze - use it when you can. Make sure you're competent using and installing VNC (There are several, and some of the remote support apps you are using are merely re-skins of VNS with a couple of added features. Having a choice of tools at your disposal is paramount to being able to provide service in a myriad of situations, and as most of us will probably agree, each issue the client has is often unique. I know many folks here just scrape viruses from wyndoze boxes and if that's all you're doing then great, but I don't even run wyndoze - unless it's as a guest OS on VMware or in the case of my laptop, VirtualBox. TeamViewer gets a lot of accolades, but it really isn't one of my favorites, and although I haven't tried LogMeIn Free (I intend to check it out), a real deal breaker for me with any remote administration software is a lack of cross-platform capability. Otherwise, I prefer ssh and scp when providing service for UNIX (including Mac) systems. It works great and is completely cross platform - something I must have when the service MUST be performed in an environment where the client is running KDE, Gnome, or Xfce. I personally (at this time) prefer Mikogo.
The same applies to support - if you only have one solution at hand and it's not cutting the mustard with regards to a particular client's service needs, you can always call your competitor and have him earn the money If you don't have two cars, I suppose you can always call your buddy and ask him for a ride to exchange the parts, but if you have another vehicle, you're not down regardless.
You bought the wrong brake pads, water pump, alternator, etc. Owning one car means no way to the parts store when.
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